Frequently Asked Questions
How do I schedule an appointment?
You can call us at 952-368-3800, fax us at 952-368-3801 or request an appointment online.
How soon can I get an appointment?
We can offer appointments within 1 to 2 weeks.
What insurance providers do you accept?
We accept most of the insurance providers. We are providers for the following major insurances and many more:
United Health Care
If you do not see your insurance provider in the list above, please call our office at (952) 368-3800.
What are your business hours?
We are open Monday through Friday 8:00 am - 5:00 pm.
Please call to find out our available appointment times.
What do I do if I was referred by another doctor?
Your doctor's office should be sending us a referral request or you may have been asked to bring your referral with you. You should contact your insurance company to make sure we are in your network.
What if I have questions after-hours?
If you have an emergency after hours, please call (952) 368-3800 and our answering service will put you in contact with Dr. Bhatti. If you have routine questions, please call during regular business hours (Monday through Friday 8:00 am - 5:00 pm).
Is my information safe on the Client Portal?
Yes. We are HIPAA compliant with all Health Information Regulations. We have a secure license for this website and no information is being moved across the internet; only held on this secure website until we access it.
What do I need to do to prepare for my appointment?
There are forms available for you to fill out prior to your appointment through the Patient Portal on our website. You can either fill out the forms online or you can print the forms, fill them out and bring them with you. Filling out paperwork online speeds up your check-in process.
On the Patient Resources tab you will also find pre-procedure instructions in preparation for your specific type of procedure. You may print these out as well.
Where will my procedure be performed?
Most of the procedures listed can and will be performed in our office endoscopy center at 1457 White Oak Dr, Chaska, MN 55318. Dr Bhatti also performs complex procedures and hospitalizations procedures at:
- North Memorial Hospital, Robbinsdale.
- Fairview - Southdale Hospital
We do see patients and perform endoscopy procedures at:
- Minnetonka Medical Center Specialty Clinic - Minnetonka
- Minnetonka Surgery Center - Minnetonka
- Fairview - Southdale Hospital
Dr. Bhatti will discuss this with you prior to scheduling your procedure.
Common Healthcare and Health Insurance Terms:
Allowed Amount: This is the maximum dollar amount that an insurance payment is based on for a billable health care service.
Appeal: A request for a health insurance company to review a decision made on coverage for a medical claim or authorization.
Co-Insurance: The patients calculated share of the covered health care costs associated with a service. For example: If a patient’s plan is set up with 80/20 coverage after the deductible is met for specific services; the insurance company would be responsible for 80% of the allowed amount for the service, and the patient would be responsible for 20% of the allowed amount for the service.
Co-payment: A fixed dollar amount that a patient would pay for a healthcare service or visit. The amount may vary depending on the type of service.
CPT (Current Procedural Terminology) code: is a medical code set that is used to report medical, surgical, and diagnostic procedures and services to entities such as physicians, and health insurance companies.
Deductible: The dollar amount that a patient would owe/be responsible for, before their health insurance plan would begin to pay.
EOB (Explanation of Benefits): A document that an insurance company will provide after processing a service or claim. This document will detail out and include line items for each service as well as how much the insurance company will pay per the patients plan benefits, how much of the heath care cost has been paid to the provider, and what the patients responsibility will be, if there is any.
Medically Necessary: Health care services that are needed to prevent, diagnose, or treat an illness, condition, disease or its symptoms, and that meet accepted standards of medicine.
Network: The facilities, clinics, hospitals or providers that a plan contracts with to provide health care services. There can be different levels over coverage for health care services based on choosing to have medical care at an entity “in” or “out” of your network. Out-of-Pocket Limit: The maximum a patient will pay out-of-pocket (of their own money) in a policy period or plan year for health care services, before the insurance will cover services at 100%.
Prior Authorization: The process of obtaining an insurance companies authorization before a patient has medical services, to determine eligibility, benefits, medical necessity, or coverage levels for the specific service.
Referral: The process of directing a patient to the appropriate facility, or provider for a medical service. A patient’s insurance company may or may not require a referral to be seen for specific medical services.
Screening Colonoscopy: A colonoscopy that is referred or scheduled due to a patient reaching specific age range, or having a family history that may dictate.
Diagnostic Colonoscopy: A colonoscopy that is referred or scheduled due to specific symptoms, conditions, or diseases, to be able to diagnose further. If a patient is scheduled for a screening colonoscopy, and the physician needed to do a biopsy, lesion removal, etc., due to a specific finding during the scope; that would be a case where it would need to be medically coded as a “diagnostic colonoscopy.”